Gartner Customer Experience & Technologies Summit 2019

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Event

Gartner Customer Experience & Technologies Summit 2019

22 - 23 May 2019

London

Added 29-Nov-2018

Shape CX for Improved Business Outcomes.

Customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. At Gartner Customer Experience & Technologies Summit 2019, you’ll find comprehensive coverage of today’s top priorities for CX leaders.

  • Deliver a seamless experience, regardless of the channel a customer chooses to use
  • Develop a clear CX vision and strategy in your organization
  • Understand how to use artificial intelligence to deliver a fantastic experience
  • Unlock the real business value in your customer data
  • Elevate CX through customer journey design and monitoring
  • Provide personalized customer interaction across a multichannel environment
  • Design B2C and B2B CX strategies with “moments of truth”

Whether you are the head of your department looking to improve your leadership skills or a customer experience professional who needs practical advice to advance your strategy, you’ll find the program for you at this conference.

Content you can expect:

  • Operationalizing the Voice of the Customer
  • Getting True Value Out of Customer Journey Mapping
  • Personalization Options for Enabling Better Customer Experiences
  • Analytics Best Practices to Improve Your Customer Retention
  • And much more
 
 

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