Gartner Customer Experience & Technologies Summit 2019

Customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. At Gartner Customer Experience & Technologies Summit 2019, you’ll find comprehensive coverage of today’s top priorities for CX leaders.

• Deliver a seamless experience, regardless of the channel a customer chooses to use
• Develop a clear CX vision and strategy in your organization
• Understand how to use artificial intelligence to deliver a fantastic experience
• Unlock the real business value in your customer data
• Elevate CX through customer journey design and monitoring
• Provide personalized customer interaction across a multichannel environment
• Design B2C and B2B CX strategies with “moments of truth”

Whether you are the head of your department looking to improve your leadership skills or a customer experience professional who needs practical advice to advance your strategy, you’ll find the program for you at this conference.

Content you can expect: