MCSCUG Meetup (Dynamics 365)

MCSCUG Meetup (Dynamics 365)

Agenda:

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19:00 - 19:30 - Martin Harris - Head of New Business Sales (Vonage)

Title - Supporting Dynamics Own the Desktop - How Vonage is Delivering Enterprise Contact Centre Functionality Natively within Dynamics.

Description - Martin Harris will be delivering a live demonstration of the product natively in Dynamics covering: email/web to case routing directly in Dynamics and inbound call logic including self-service with the ability to read back information from the case in Dynamics. The solution demonstration will also cover CTI functionality screen-pop, logging and reporting within Dynamics.

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19:30 - 20:00 - Chris Roberts - Business Application Manager (#D365ForHousing)

Title - #D365ForHousing - How you can implement FREE housing modules that significantly reduce the time and cost of a Dynamics 365 implementation in the #HousingSector.

Description - Chris Roberts will be demonstrating how he has built custom modules for the Housing Sector right on D365, including modules to deal with ASB, Complaints, Letting and many more...