2 July 2018
During our July meet-up, we will have speakers covering different aspects of service design, hosted at Oracle's office in Moorgate. Join us for some exciting talks featuring real-world case studies on customer experience and how we can improve customer satisfaction.
MUXL holds an annual programme of events in London, join our meet-up group and keep updated with our events here.
Our website https://mobileuxlondon.com
6:30 Speaker from Oracle, TBC shortly
6:50 Veiko Raime, CEO at Mobi Lab
7:10 Heena Tailor, User Experience Architect at John Lewis
8:00 Networking & beers
Speaker from Oracle - TBC shortly
The opening talk presented by a speaker from Oracle. Details are still TBC, but will be announced very soon.
Handovers in cross-channel customer experience
Veiko himself has 18 years of experience in technology management, entrepreneurship, and product development. He is also an angel investor, mentoring start-ups and mature companies in the innovation process, founder of the non-profit organisation and few lifestyle businesses. Veiko's professional passion is in service design and UX design. In his talk, he will use a retail client as an example to explain challenges in cross-channel services and what are the possible solutions from a digital products point of view.
A real world service design project with John Lewis
Your next project is end-to-end service design. Yes! Woo hoo! Heena's take on a recent service design project at John Lewis, covering customer facing experiments, trying to change internal culture and what she has learnt along the way.