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Job Overview

CRM Manager in London, UK

  • Reference - 32069/003
  • Permanent
  • £30,000 - £35,000 per annum

An exciting start-up based in the heart of London who are dedicated to empowering, supporting and upskilling woman are looking for a smart thinker who wants to be part of a fast paced business, driven by profit and purpose.

If you are ambitious and driven by thinking strategically and creatively about the customer relationship, and how to grow and nurture a customer base in line with the evolving business ambitions, then this role for you.


  • Uphold data governance standards and ensure data is captured consistently across different touch points and channels.

  • Plan and execute different disciplines testing approaches and strict campaign measurement methodology, including design and management of control groups.

  • Be the main point of contacts for stores in regard to their daily tasks and reporting their KPIs against the brand strategy.

  • Plan and execute different customer journeys in regard to the strategic target for each of the segments defined;

  • Support marketing objectives to create a consistent brand experience across all channels;

  • Stay updated on email and mobile best practices;

Key Skills/Experience

  • Minimum of two years' experience in a successful email & CRM executive function.

  • Strong experience of delivering Email Marketing Campaigns

  • Experience in implementing CRM strategy

  • A data driven profile who is also commercially minded.

  • Strong analytical skills.

  • Experience creating dashboards for metrics reporting.

  • Experience with creating presentations to articulate strategy and performance

  • HTML/CSS skills and hands-on experience using our ESP solutions for campaign execution and reporting. The candidate will work very close to our Creative team.

  • Good copywriting and proofreading skills.

  • Hands-on experience managing an initiative from start to finish.

  • Eager to learn and experiment and not afraid to fail.

  • Able to self-analyse failures and put required solutions in place in order to improve

  • Strong communications skills - especially written.

  • Strong team player.

  • Proactive, self-managing with organisational skills.

  • Expert user of MS Office: Excel, Word, PowerPoint

Want to join?

If you think this role is for you and would be interested to find more about the position and company, send us your application.

If you're unsure, want to have an initial chat first or discuss any other opportunities, more than happy to do so!

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