IT Support Analyst in London, UK

IT SUPPORT ANALYST - PERMANENT - UPTO 35K - HYBRID - LONDON

We are looking for an experienced IT Support Analyst to join our team. This position requires maintaining and enhancing not only the end user computing environment but also working closely with system administrator to maintain the server and network infrastructure of our organisation.

Job Responsibilities: (Essential)

• 1-2 years' experience working as IT support analyst
• Active Directory User/Group/GPO Administration
• Daily use of IT ticketing system
• Build and maintain end user workstations in line with company's policies
• Assist with any hands-on IT needs in our office (remote desktop support)
• Assist with writing of end user and helpdesk documentation as required
• Must have flexibility/willingness to work on-call hours (both weekdays and weekends)
• Responsible for 1st line desk side support, and resolving incident related to end user hardware (including desktops, laptops, tablets and mobile phones).
• Escalation of incidents and tickets that are at risk of breaching SLA to line managers
• Experience working on both Windows
• Excellent communication at all levels, both written and verbal.
• Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.
• Good common sense/judgment
• Self-motivated and MUST be able to work in minimally managed work environment
• Verify and report bugs/issues in any internal or customer facing application to relevant vendor or internal development team
• Ability to travel (2-3 a week within the UK only)

Optional

• Experience working in financial/regulated sector is preferred
• Familiarity with Linux (command line, scripting, iptables, LAMP stack, syslog, OpenVPN desired but not required)
• Knowledge of IP networks (DHCP, DNS, Subnets, VLANS, NAT) and troubleshooting

IT SUPPORT ANALYST - PERMANENT - UPTO 35K - HYBRID - LONDON